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Chapter 1

It’s Not the Call, It’s Your Answer

The Call

An unknown caller is reaching out to you.

He tells you he’s a representative from your bank and informs you of a problem with your account. He warns you of the financial loss you’ll suffer if you don’t fix this issue during this call. He’ll also be forced to suspend your account, leaving you without access to the remaining funds. He demands that you provide him with the necessary information to resolve the problem quickly.

After you’ve reluctantly given what he’s asked, he informs you of his true intention. He’s draining your account and will use your personal information to commit fraud. He suggests you prepare to deal with the hardship that will follow. Finally, he thanks you for your cooperation and apologizes for the shock, anger, and sadness heading your way.

It’s rare for someone approaching you to offer this type of transparency. Instead, strangers, friends, and even loved ones don’t reveal their true intent until after you’ve given your time, money, energy, heart, or something else valuable. Then, you’re left with the suffering, self-doubt, and the difficult task of picking up the pieces and recovering from the altered reality you face.

Before the scammer called, your financial situation was stable. It may not have been perfect, but it was where you left it. During the conversation, someone altered your view of your account. Although only a few words were spoken, you accepted their inaccurate vision. From that new perspective, you provided access to your finances. The caller’s words and images changed your perception. Once your view was altered, you did what you felt was necessary to protect your funds.

This scenario is not uncommon. Today, we have more interactions in one day than we encountered in several weeks in the past. The methods of our interactions have changed, and the impact on our well-being has escalated. As our encounters increase, the fallout from our transactions weighs heavily on us. Although many of these encounters are short, brief transactions, the impact can be as potent as a long-term relationship. This heightened level of engagement with others exposes us to elevated stress, less emphasis on caring for ourselves, and greater emphasis on material outcomes instead of personal intentions. Your wellness has become a greater individual responsibility because many modern transactions rely on technology rather than face-to-face interactions.

Although the cell phone has become a convenient means of delivering calls, it’s one of many ways life interrupts our presence. Any interaction, including conversations, emails, texts, posts, and chats, affects our outlook. We’re also surrounded by marketing material and other media calling for our attention. Once our interest is captured, a call can easily influence our thoughts, disturb our mood, and modify our behavior.

When someone attempts to gain your attention, it’s a call. It’s a knock on the door of your awareness. But it’s your answers to calls that ultimately alter your life. You don’t answer when you accept the call, reply to the email, or respond to a tweet. Instead, you answer through the internal activity occurring during and following the interaction. You begin your answer during the correspondence so it may be difficult to identify. Still, the greater impact of the call is the opportunity to change your thoughts, views, and even your self-concept through your response.

Our answer to every call depends on how we’re touched by the message. We answer by allowing it to mentally and emotionally shift our state of being. We answer by opening our minds, welcoming ideas, and allowing them to move us. Calls are the entry points for the thoughts, images, and emotions we’ll find ourselves wrestling with tomorrow. They alter our view of ourselves, others, and the world.

Initial Response

Our response to a call begins when we welcome the message, which ignites a shift…

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